Head Housekeeper

Full Time
Posted 1 year ago

Key Accountabilities

• Engage, train, lead and inspire the housekeeping team to have first class brand standards across the
Hotel and Conference Centre
• Ensure clear lines of communication with the team and Operational Leads at all times to ensure the
guest journey, brand standards and standard operating practices are adhered to or adapted based
on guest feedback
• Attend planning meetings
• Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Support and take responsibility for the welfare of pregnant employees, including carrying out
pregnancy risk assessments
• Ensure all staff are trained in regards to standards and productivity requirements and that concerns
are addressed and re-training completed if necessary
• Ensure all staff are trained and adhere to the lost property policy
• Take initial responsibility for managing and resolving any team member queries
• Evaluate performance of all team members under your direction, including conducting regular team
member appraisals
• Positively represent the housekeeping department and company in daily operations meetings and
any other meetings as required
• Ensure room audits are completed daily on the hotel rooms, public areas and conference centre and
are not sold until you sign them on for sale
• Not be afraid to jump in and support with the cleaning of rooms, public areas and the conference
• Responsible for laundry costs and management under direction of Operational Lead. Ensure you
network with the supplier and challenge and influence on the service level agreement

Job Features

Job CategoryHead Housekeeper
Rate of Pay:£15.48

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