Customer Services / Order Management

Full Time
Posted 5 months ago

Main Responsibilities

  • Coordinate internally and externally with customers and other colleagues and departments, to ensure smooth and effective processing of daily activities.
  • Achieve prompt and accurate responses to warehouse / customer enquiries.

Other Duties

  • Build customer relationships and manage all customer expectations.
  • Respond to all customer enquiries promptly and accurately daily, by phone, email or by meeting including receiving sales orders / delivery enquiries / bookings / despatch information / collection times / cancellations / amendments.
  • Liaise with all external suppliers / freight providers to resolve delivery queries, including Late / Missing / ETA’s / Damages / Collection Requests / Stock Enquiries
  • Insurance claims: Update all databases and appropriate software systems by customer, as required, daily.
  • Internal updates to include SAP data entry / LFS WMS / Excel Spreadsheets – Customer / Internal, for KPI reporting and invoicing purposes.
  • Resolve any outbound delivery enquiries, including POD management / insurance claims procedure.
  • Investigate all customer stock enquiries and coordinate with warehouse operation / inventory controllers to resolve.
  • Keep records for KPI reporting and attend customer service review meetings, as / when requested.
  • Process all sales orders onto WMS and allocate to warehouse for picking and despatch, in a timely manner.
  • Create all despatch documentation, including labels / delivery notes / seals / catalogue numbers.
  • Ensure warehouse has all information required to process customer picks accurately and efficiently.

Job Features

Job CategoryCustomer Services
Rate of Pay:£27,000

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